Rugs Com
Rugs Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rugs Com has 3.7 star rating based on 13 customer reviews. Consumers are mostly neutral.
83% of users would likely recommend Rugs Com to a friend or colleague.
- Rating Distribution
Pros: Nice rugs.
Cons: Color was not what i ordered, Delivery sucks, False advertising.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rugs Com has 3.7 star rating based on 13 customer reviews. Consumers are mostly neutral.
83% of users would likely recommend Rugs Com to a friend or colleague.
- Rating Distribution
Pros: Nice rugs.
Cons: Color was not what i ordered, Delivery sucks, False advertising.Recent recommendations regarding this business are as follows: "100%. Great", "We have been pleased with the numerous rugs we have purchased.", "Stay clear", "Very nice customer service takes care of problems", "Trouble shoot your website to determine problems as to why this occurs".
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rugs Com Reviews
"Misplaced order number."
I called to get help with tracking. I spoke with Precilla. She was extremely courteous and helpful. She found our order and tracked it. She is a good...
"Have not received my order"
I was told it would be delivered 12/7 and again on 12/8. This morning I was sent a text it would be delivered 12/8 and it is 12/9. I am unable to talk to...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parkville, Maryland
Defective rug
Rug has defected color in the middle of rug. I cannot figure out how to attach photo to send to show your personnel
Kansas City, Missouri
Wrong rug shipped
I havnt unrolled the rug yet but I do see that it was folded, I didn't realize that. So it's probly fine..thankyou
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to return or trying a rug pad
I am not upset; I love your rugs. I ordered a few months back and just laid them out.
The padding is too thick and poses a tripping hazard. I was wondering if I can return it. I am getting ready to order the thinner one and was wondering if I can return the thicker one. I know it has passed the 30-day return window.
Or even if I could get some of the price back. The one I am ordering is at a lower price; even a lower price would be acceptable.
Preferred solution: Maybe return this pad for the thinner one. No money back
User's recommendation: 100%. Great
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Westbury, New York
I had to send my rug back and I never got my money then they showed me that had been sent to link and I did not even know what that was nor do I have an account, so how do I get my money back?
Bought a rug in March and returned it the next day. I had ordered it with my credit card, but they have a receipt that they sent me finally today that they had refunded it to live.
I am 73 and dont know one thing about that company.
I would never do anything like that. How do I get my money back?
- I have been trying to get money since march
Preferred solution: Full refund
User's recommendation: Stay clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Owens Cross Roads, Alabama
Resolved: Rug had dark areas
Company fixed the issue and I have been provided with apology. They gave back part of my payment, thst I agreed to. All is good
Received rug later than expected.
Rug has a dark area on it. I was asked to send pics so I did and Im waiting to hear back. Customers service was very polite
User's recommendation: Very nice customer service takes care of problems
Beaufort, North Carolina
Misplaced order number.
I called to get help with tracking. I spoke with Precilla.
She was extremely courteous and helpful.
She found our order and tracked it. She is a good representative for your company.
User's recommendation: We have been pleased with the numerous rugs we have purchased.
Pocahontas, Arkansas
Resolved: PissedCustomer
Company fixed the issue and I have been provided with apology. The rug was finally delivered.
No service. Cant talk to anyone.
Cant get a response.
Web site says its not working. I am almost ready to cancel my order.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Georgetown, Texas
Refunf
They have scammed me out of two refunds. $400 I would like to have my money back and I would like to see who can help me and if you could help me I would appreciate it. I am 73 and not in good health and need the money, 361-944-****
Have not received my order
I was told it would be delivered 12/7 and again on 12/8. This morning I was sent a text it would be delivered 12/8 and it is 12/9. I am unable to talk to anyone to get an explanation.
- Delivery sucks
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westbury, New York
Could not get through to a live person to answer important questions about my order after trying several times
Customer Communication is not up to par. Could not place order. Needed assistance but could get any one to help
- Nice rugs
- Terrible communication
Preferred solution: A call form you since I was unable to get through to you
User's recommendation: Trouble shoot your website to determine problems as to why this occurs
Bowling Green, Kentucky
Want to return rug
I did not mean to get pissedconsumer. I am NOT pissed and I do not even use that word.
I just would like to return my rug. It isnt going to work out in my kitchen. No packing slip. I need an address to return the rug.
Thats all I would like to do. Thank you very much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I was thinking about ordering the padding but I can put on top of my old rug. I just wish they had more colors.
I would like to see more Indian type patterns and more brighter colors. A lot of choices, but colors arent that great patterns arent that great but I did find one that I really like turquoise I just wish I had more options.
User's recommendation: Quality of the copter wonderful haven’t washed it yet
Hastings, Nebraska
Defected product
Company gave me forty dollars towards another rug My new rug got here and I'm very pleased as I have always been in the past with their product. Thank you rugs.com I will be a future customer and recommend they're product
User's recommendation: Follow through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hastings, Nebraska
Customer service. Lady need to quit talking so that I could explain to her so I could give her information and she could help me when she spoke she was very well at speaking
Out of the rugs I have bought I have always been pleased. I have one eye bought in October that is frame on the edge. I am a single woman no pets please help me with this situation
Chicago, Illinois
Explain my not finding true burgundy color.
I love the rugs & the fact I can easily return if the color is wrong. I have had quite a time getting a true burgundy color.
Too much red in the rugs. Still did not find one that truly matches my room color.
User's recommendation: I would only buy from rugs.com!
Pinellas Park, Florida
Wuestion
Ordered 2 rugs online. When artived they were useless on a hardwood floor.
Asked snout trturn and had questions answered. The rugs will be refunded.
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